Busby stands by all of our workmanship and provides a 5-year warranty for all of its fine cabinetry. Should there be any issue, we’ll be happy to make it right for you. You can read more details in our Frequently Asked Questions on this page.
We also know that sometimes, accidents can happen. Even if your issue is outside of what is covered in our warrant or if you are beyond the 5-year mark, our experts would be happy to help service your cabinetry for a reasonable fee.
Give us a call so we can determine the best way to return your cabinets to their original beauty!
Our Busby Warranty
Get all your warranty questions answered here:
What is the difference between a Warranty matter and a Service matter?
Warranty matters are specifically limited to defects in material and workmanship under normal use to the owner of the home for a period of five (5) years from the date of original Busby Cabinets purchase.
If the matter is determined to be a valid warranty issue, there will be no charge to the customer for this service.
All other matters will be deemed a service matter.
What does Busby Cabinets’ warranty cover?
Busby Cabinets cabinetry is warranted to be free from defects in material and workmanship under normal use to the owner of the home for a period of five (5) years from the date of original Busby Cabinets purchase.
Outdoor kitchens and other outdoor areas have a product warranty of one (1) year.
Busby Cabinets warranties apply only to product used in single-family, non-rental, non-commercial residences.
This warranty does not cover damage from misuse, abuse, improper storage, moisture or temperature-related damage, normal wear and tear or acts of nature.
Busby Cabinets warranties apply only to products manufactured by Busby Cabinets.
This warranty excludes any other product brands we sell, which carry their own exclusive warranties.
Should defects in material or workmanship exist during this warranty period, Busby Cabinets will elect, at its discretion, to either repair or replace – free of charge – the defective material or component.
This warranty covers only parts and materials supplied by Busby Cabinets.
This warranty does not cover costs for labor or removal or reinstallation of counter tops, plumbing fixtures, appliances or related materials.
Busby Cabinets periodically updates and makes changes to its product lines and specifications.
If a warranty claim is filed against obsolete or changed product, Busby Cabinets will replace the part(s) under warranty with a new part of the same style, or with a similar style currently offered.
Busby Cabinets has an excellent reputation for blending new service related items years that are several years old with our new replacement products. However, there may be slight variations with new products, often allowing the new product to age naturally to match.
Busby Cabinets cannot be held responsible for replacement product that may not exactly match installed product.
*Please note Busby Cabinets’ warranty is subject to termination if final payment is not made.
How do I initiate a service call?
As a Busby client, you are entitled to priority service during the lifetime of your Busby Cabinets cabinetry (regardless of warranty terms).
There is a “Discretionary Sales Surtax” that is factored into the final material cost based on the county the service is performed in (county rate list is available upon request).
A Service Call fee for the initial visit will not be charged if the Busby Service Technician determines the matter is a warranty issue.
In the event that the Service Call is determined to be service-related only, a Service Call Fee will be applied.
Please call 1-800-654-7090 or email msanders@busbycabinets.com to schedule an appointment with one of our highly trained service personnel.
How do I submit a warranty claim?
To submit a warranty claim, the original purchaser must contact Busby Cabinets by phone, at (800) 654-7090, or by completing the Contact Us form on our website, under the Contact Menu, or by writing to the address below.
Send written warranty claims to:
Busby Cabinets
13313 Southern Precast Drive
Alachua, FL. 32615
Attn: Busby Cabinets Service Coordinator
