FREQUENTLY ASKED QUESTIONS CATEGORIES

I want to compare “apples to apples” with another cabinet quote. Is this possible?

It’s extremely difficult to compare “apples to apples” with regard to custom cabinets. Even for those of us who are experts in this business it’s sometimes hard to tell things like:

  • How high is the quality of the materials they’re using?
  • What is their priority…speed or quality?
  • How much of their pricing reflects their overhead.

We can tell you Busby Cabinets does everything we can to keep our overhead low so we can focus on the quality of the materials we buy and the products we produce. We do not focus our business on cutting corners to beat our competitors. We’re focused instead on building the very best product for the very best value in the timeliest manner.

Our cabinetry and millwork is fashioned in a high quality manner rarely even available in the building industry.

Is Busby Cabinets affordable?

One major misconception about Busby Cabinets is our prices.

Some people believe that Busby Cabinets are out of their budget range and don’t even bother pricing our cabinetry.

Actually, most of our customers tell us that they are pleasantly surprised at how competitively priced our custom cabinetry is.

We use superior materials – the finest woods, along with the best drawer slides and hinges – that will perform better and last longer.

We not only custom build your cabinetry and architectural features to the precise sizes needed to fit your home, but we also install them to make sure the quality and value of our craftsmanship carries over to your home.

Well designed and constructed cabinets are an investment to your home, not an expense.  Our beautiful, quality-crafted cabinetry will add convenience to your lifestyle and enhance your home’s value.

How can Busby Cabinets build their cabinets to this quality and still be price competitive?

When you buy cabinetry from a large “chain” store or an “authorized dealer” of a national brand, you are simply purchasing from a distributor who must purchase the cabinets from a manufacturer.

A distributor must significantly mark up the manufacturer’s price in order to turn a profit.

When you buy from us, you are buying directly from the manufacturer, completely eliminating the distributor’s markup.

This is how Busby Cabinets can custom design, build and install a better quality product for you and still offer a competitive price.

What sets Busby Cabinets apart from other cabinet stores or manufacturers?

The results of our prior work and happy customers stand on its own merits.

However, sometimes it’s the things you do not see, or things that are not so readily apparent, that say the most about our company…

  • First and foremost, our quality and craftsmanship sets us apart from most, if not all, custom cabinet manufacturers.
  • We have a “can do” attitude and a willingness to think out of the box to provide truly inspiring and unique cabinetry.
  • We have been producing full-custom, furniture-quality cabinetry and woodworking since 1973.
  • Accurate CAD software that produces material purchase orders as well as data for our factory.
  • Professional on-staff designers with decades of combined experience.
  • We employ in house CAD engineers on each project to insure every job fits your home like a glove – the first time – and is completed in a timely manner.
  • Professional dedicated Project Managers and Field Superintendents.
  • All our cabinetry components are produced from premium select solid hardwood and hardwood plywood.
  • All our cabinets are designed and engineered to the 1/8” in width, depth and height – maximizing space and minimizing the use of “fillers.”
  • We build our cabinetry with an all 3/4”-plywood cabinet box (including full 3/4″ back) that is assembled with glue, screws and wood dowels on the unfinished (unexposed) ends, and an internal steel locking system to provide concealed fasteners on the finished (exposed) ends.
  • With the exception of sink, cooktop and drawer cabinets, all our base cabinets include a full 3/4″ plywood lid for added structural integrity.
  • We utilize full-extension and concealed self-closing soft close drawer guides as a standard component.
  • We utilize concealed soft-close door hinges as a standard component.
  • All our finishes our hand-applied, sealed and top coated with conversion varnish, one of the most durable finishes in the furniture industry.
  • Accurate delivery schedule.
  • Our installations are fast, efficient, and complete.
  • We utilize a reusable Molding/Staging Area Rack with every project to keep jobsites neat and orderly, which greatly reduces damaged and lost items.

How long has Busby Cabinets been in business?

Busby Cabinets is a first-generation, family-owned and operated business that was established in 1974.

What can you tell me about the consistent craftsmanship of Busby Cabinets?

You can usually tell a lot about a company by examining its employees.

More specifically, by how many and how long quality employees are retained.

This is an excellent indication of the stability and level of experience a company can provide on a consistent basis.

Simply put, at Busby Cabinets, our employees are our best tools.

And, they are all truly looked upon as members of one large “Employee Family.”

To give you an idea of the type of company Busby Cabinets is, and what kind of stability and craftsmanship we can provide year in and year out, consider the following statistics about our current “Employee Family.”

  • 67 total employees statewide
  • 3 employees with 30 or more years of service
  • 2 employees with 25 or more years of service
  • 5 employees with 20 or more years of service
  • 8 employees with 15 or more years of service
  • 15 employees with 10 or more years of service
  • 17 employees with five or more years of service

Do you have a showroom?

Yes, we actually have four of them!

We have showrooms conveniently located in several areas of Florida – Alachua (Gainesville), Naples, Orlando and Tampa – and each of them provide an inviting design center experience created especially for homeowners, architects, builders and interior designers.

These showrooms also offer full-room displays of our wide variety of custom manufacturing capabilities, including a full complement of sample doors, finishes and decorative hardware.

Click on any of our showroom locations (on our home page) for contact or directions information.

Click on “Tour” for a digital tour of any or all of our showrooms.

Your gallery looks very different than the photos on your competitor’s website. Why is that?

The photos you see on our website are all actual projects Busby Cabinets has designed, manufactured and installed.

Many of our competitor’s photos are merely pictures of their showroom, or stock, staged photos provided to them by their “chain” cabinet suppliers, and are not projects they have actually produced.

How do I apply for a job at Busby Cabinets?

Busby Cabinets is always looking for enthusiastic and dedicated workers to join our family.

If you are interested in a career opportunity in sales, design, engineering, project management, manufacturing, delivery, installation or customer service, please contact us at 1-800-654-7090 or info@busbycabinets.com

How do I clean and care for my Busby Cabinets cabinetry?

Busby Cabinets uses only the finest conversion varnish topcoat to seal our wood products, guarding them against moisture-penetration under most normal conditions.

This topcoat enhances the beauty of the wood and provides a strong protective surface.

However, even the finest of cabinetry finishes are obviously not designed for exposure to certain “harmful” elements, but even prolonged exposure to otherwise “harmless” elements could also produce an adverse affect.

A few simple preventative steps will keep your Busby Cabinets cabinetry looking great for years to come.

  • Your cabinetry should be cleaned occasionally by wiping with a damp cloth or mild soap and water. However, even the best cabinetry finishes are not designed for excessive exposure to soap and water.
  • Your cabinetry should be dried with a soft cloth after cleaning.
  • Liquid, non-abrasive cleaners are okay.
  • To remove grease buildup, a solution of equal parts WHITE vinegar and water is recommended. This solution will not leave a residue.
  • ABRASIVE CLEANERS SHOULD NOT BE USED.
  • Furniture cleaners that remove wax build-up are also not recommended.
  • Wax products are not necessary. While they will not cause harm, they also provide little or no benefit.

What can I do about repairing scratches or dents?

As a Busby Cabinets client, you are entitled to priority service during the lifetime of your Busby Cabinets cabinetry.

However, scratches and dents, etc. are considered normal, everyday wear and tear, and are not warranted under our five-year limited warranty.

Please call 1-800-654-7090 or email msanders@busbycabinets.com for all service and/or warranty questions.

A Service Call fee for the initial visit will not be charged if the Busby Cabinets’ Service Technician determines the matter is a warranty issue.

In the event that the Service Call is determined to be service-related only, a Service Call Fee will be applied.

Busby Cabinets provides a touch-up kit, including Fil-Stik Putty Sticks and Pro Mark II Markers with each project, which can be used for minor niches, dings and/or scratches.

These markers maintain good adhesion to most surfaces and are resistant to most polishes.

The semi-hard putty sticks can be used to fill in nicks and scratches or open corner joints.

No heat or special tools are required, simply rub in and wipe off.

It should be noted that any finish material applied to your cabinetry, without consent from Busby Cabinets, renders our warranty null and void.

How do I care for Wood Counter tops?

Busby Cabinets uses only the finest conversion varnish topcoat to seal our wood products, guarding them against moisture-penetration under most normal conditions.

This topcoat enhances the beauty of the wood and provides a strong protective surface.

However, even the finest of cabinetry finishes are obviously not designed for exposure to certain “harmful” elements, but even prolonged exposure to otherwise “harmless” elements (e.g.: water, etc.) could also produce an adverse affect.

Since we cannot control the exposure or length of exposure to any these elements, unfortunately, Busby Cabinets will only warranty solid-stock wood countertops that sustain damage from said exposures.

A few simple preventative steps will keep your finished wood countertop looking great for years to come.

  • Make sure plants are in drip-proof pots and that their leaves do not touch finished wood.
  • Always set items down and pick them up. Do not slide them across finished wood.
  • Do not allow synthetics, rubber or plastic to be placed directly on finished wood counter tops. They contain chemicals that can damage the finish.
  • Do not leave newspapers or other printed materials on finished wood counter tops. Some inks used in the printing of these materials can bleed into the finish.
  • Always use coasters under drinks.
  • Always use hot pads under hot items.
  • Even though the conversion varnish finish is highly water resistant, we recommend that water or food spills be wiped up immediately after they occur.

Busby Cabinets also sells solid stock hardwood tops.  These tops are sealed with a special material designed for this type of counter.  This material will need to be reapplied every few years.  If you prefer our service personel can handle this, however this is not a warranted process.

How do I apply for a job at Busby Cabinets?

Busby Cabinets is always looking for enthusiastic and dedicated workers to join our family.

If you are interested in a career opportunity in sales, design, engineering, project management, manufacturing, delivery, installation or customer service, please contact us at 1-800-654-7090 or info@busbycabinets.com

Where is Busby Cabinets’ factory located?

Our 45,000 square-foot, state-of-the-art factory is located at 13313 Southern Precast Drive, Alachua, Florida (32615), just north of Gainesville.

Can I tour the Busby Cabinets factory?

Absolutely!

In fact, giving factory tours is one of our greatest pleasures.

The beauty of our finished work in our showrooms and in our customers’ homes across the state speaks for itself, but there is nothing quite like seeing the factory in action.

We truly feel our factory is one of the main things that sets Busby Cabinets apart from any other cabinet builder/supplier in the state of Florida.

If you would like to schedule a tour, please contact us, or just stop by at 13313 Southern Precast Drive, Alachua, Florida 32615.

Does Busby Cabinets build its own cabinets?

Yes!

Every cabinet and architectural feature we sell is hand built at Busby Cabinets factory in Alachua, Florida (near Gainesville).

We also hand-finish, deliver and install all our products, which means our customers purchase directly from the factory to get the highest quality product for the best possible price.

We do, however, order some of our door and drawer fronts from a custom door company Conestoga Wood Specialties in East Earl, PA (one of the largest, most reputable door/drawer front companies in America).

By ordering doors/drawer fronts from a door company, we can offer a wider variety of styles, woods and finishes, which creates more cost efficiencies for our customers.

Does Busby Cabinets use particle board in its cabinets?

The short answer is no.

All our cabinetry components are produced from premium select solid hardwoods and hardwood plywood.

Why is Busby Cabinets cabinetry built from plywood instead of solid wood?

For starters, Busby Cabinets only uses the finest, hand-selected hardwood plywood available.

Secondly, most cabinet parts consist of large panels.

And for large panels, plywood offers many advantages over solid hardwood panels.

Solid hardwood – even in subtle instances – reacts to changes in temperature and humidity by periodically swelling and contracting, while plywood does not.

This could create a less stable (square and true) panel for construction and finishing purposes.

Hardwood plywood resists these temperature and humidity changes, providing more stability for both purposes.

Does Busby Cabinets build frameless (European) or inset (framed) cabinets?

Actually, Busby Cabinets builds both frameless (European) and inset (framed) cabinets.

Frameless is a term used to describe a method of cabinet construction.

It is also called euro-style and more appropriately, full access.

Frameless cabinetry can be anything from old world traditional or ultra contemporary in style.

A visual characteristic of frameless is the very narrow (1/8” or less), spacing or reveal between adjacent doors and drawers.

This style is visually appealing due to the smooth even appearance of the cabinet faces.

Convenient benefits of frameless construction are the increased usable storage access, no lips to clean around  and wider/taller drawers within the same footprint of space.

Even narrow drawer cabinets become functioning storage.

Although not as functional as frameless, our inset cabinetry is still very functional in its own right – with full-extension drawers with concealed undermount drawer glides – but is designed more for an aesthetic look authentic to that design rather than pure functionality.

What finishes are available?

The sky’s the limit!

Even though we have nearly 300 “standard” finishes available, we will gladly create a new one that you have in mind – perhaps to match an existing piece or family heirloom.

Keep in mind, however, that many of our “standard” finishes are evolved from some our most popular “custom” created finishes in the past, allowing a custom look without the added expense of a custom finish.

If possible, bring us a picture or piece of what you have in mind.

Our finish specialists are experienced in unique antiquing, glazing, distressing, crackling, gloss, etc. methods.

Do custom finishes cost more?

Although many of our “standard” finishes would be considered “custom” for other cabinet suppliers/manufacturers, Busby Cabinets will gladly create a new one that you might have in mind.

Our formula for finish pricing is based simply on materials and the the number of levels required to achieve that particular finish.

When creating a new, “custom” finish, we add an additional four percent premium.

What are “rustic” species of woods?

The term “rustic” can refer either to the characteristics of the grade of wood being used, the finish or a combination of both.

In general, rustic grades of wood refer to naturally-occurring physical defects in a wood species that are most often culled out by the lumber mill or cabinetry manufacturer as undesirable in a clear grade product.

For example, natural defects considered undesirable in most non-rustic species would include: knots, sapwood, bird peck, checks, and splitting.

However, in rustic species these would not be considered defects but rather characteristics which enhance the intended design.

A rustic finish refers to processes in which the cabinetry is manipulated to create the illusion of age or distress.

Artistically sanded edges, worm holes, rub-through and split joints are all examples of distressed finishing techniques.

Rustic grades of wood are frequently combined with distressed finishes and hand-rubbed glazes to create a unique furniture-grade finish appearance.

In the appropriate design application – when done correctly – rustic cabinetry can be a stunning focal point of your project.

What wood species does Busby Cabinets offer?

Since Busby Cabinets is a custom manufacturer we place very few limits on your selection of wood species.

There are, however, some limits to material we can obtain, especially in some exotic wood species.

Please contact us if you have any questions about a particular wood specie.

Does Busby Cabinets produce outdoor cabinetry?

Yes we do!

We build our outdoor cabinetry using a laminated marine-grade plywood, with stainless steel components, and has proven to hold up very in an outdoor air environment.

Cabinetry outdoors is limited to a one year warranty vs. our five year warranty for all cabinets kept in conditioned environments.

What is Busby Cabinets’ lead time?

Normally, our lead (or delivery) time runs an average of 10-12 weeks for our Signature Series (full-custom) and 8-10 weeks for our Reserve Series (semi-custom) from the time all selections have been made, contract is signed and deposit is received.

However, during higher than normal capacity periods, the lead (or delivery) time can increase slightly, so please allow sufficient time in your construction schedule for the delivery of your cabinetry.

Please contact us for the most up-to-date information regarding our current lead time.

What is the “second lead time” I’ve heard about at Busby Cabinets?

Many cabinet companies readily discuss their “lead time” because it may be slightly shorter than their competitors.

Although we feel our first lead time is more than competitive, Busby Cabinets likes to educate their customers about the “second” – and in most cases, ultimately, the most important – lead time few other cabinet companies wish to discuss.

And that “second” lead time is from the time of delivery to the time of completion.

Since we dedicate nearly 20-percent of our entire workforce into pre-planning, designing and engineering each of our projects, our “second” lead time is naturally much shorter in duration because every job fits your home like a glove – the first time.

Does Busby Cabinets re-face existing cabinetry?

Busby Cabinets does not provide re-facing as one of its services.

Does Busby Cabinets remove existing cabinetry on remodel projects?

Busby Cabinets does not typically provide removal of existing cabinetry on remodel projects.

Busby Cabinets will suggest an independent contractor/subcontractor to contact for this service.

We work with these recommended professionals on a regular basis and function as a tight knit team.

Please see your Busby Cabinets Design Consultant about this early on during the design process.

Does Busby Cabinets install appliances, or plumbing, lighting and/or electrical fixtures?

Busby Cabinets does not install appliances, or plumbing, lighting and/or electrical fixtures.

However, we will be heavily involved in the overall management of the project on all elements that interact with the cabinetry.

What does Busby Cabinets provide beyond wood working elements for a project? Countertops, flooring, lighting, etc.?

Busby Cabinets does not supply non-wood working elements such as (non-wood) countertops, flooring, lighting, etc. elements.

Our sole focus is one providing you with the very best cabinetry at the very best value.

However, we will be heavily involved in the overall management of the project on all elements that interact with the cabinetry.

And although we can offer helpful recommendations, these types of products would be coordinated with your contractor or sub-contractors of choice.

Does Busby Cabinets install its cabinetry?

Yes!

Busby Cabinets is there every step of the way from designing and manufacturing, to installation and service after the sale.

Included in every bid/contract is an installation fee.

We have licensed, insured, trained and certified subcontract installation teams that have worked with Busby Cabinets for several years that install all of our work.

Every Busby Cabinets product must be installed by a qualified Busby Cabinets subcontract installation team in order to validate our five-year limited warranty.

This ensures that the cabinets are installed correctly, in a timely manner.

What geographical areas does Busby Cabinets work in?

Simply put, Busby Cabinets works in several strategic areas in the state of Florida, and has even worked in the islands off the coast of Florida.

Because we offer showrooms in Alachua (Gainesville), Naples, Orlando and Tampa, we are able to offer impeccable service from Citrus County south to Collier County on the west coast, from Flagler County south to St. Lucie County on the east coast, and from Columbia County south to Highlands County in the central part of the state.

How is Busby Cabinets’ cabinetry delivered?

Every Busby Cabinets project is delivered by Busby Cabinets employees in Busby Cabinets company trucks and trailers.

Each cabinet and architectural feature is hand-wrapped at the factory, secured in one of our trailers and handled with great care in transit.

The installer designated for the project will be also on site to assist in the unloading and distribution of the cabinets and architectural features in the home.

Does Busby Cabinets supply countertops?

When that question gets asked, most people are referring to the countertop that goes into the kitchen proper.

Generally speaking, those countertops are made from something other than wood (granite, quartz, stainless steel, solid surface, soapstone, etc.) and those products are not available through us.

When you deal directly with a countertop source, there is no markup added.  

We recommend vendors for these materials that we know will provide the quality and service comensurate with our cabinetry.

Does Busby Cabinets sell finish materials?

Unfortunately, no.

By law, Busby Cabinets is not licensed to sell, distribute, nor transport hazardous materials.

Does Busby Cabinets accept credit card payments?

Busby Cabinets does not accept any payment that is not in the form of cash or check.

Does Busby Cabinets offer financing?

Busby Cabinets does not offer financing. The terms of payment are as follows:

  • 35% Deposit (deposit must be received before Production can begin on project)
  • 55% Upon Delivery (customer will be invoiced for this amount upon the delivery of cabinetry to the jobsite)
  • 10% Upon Completion of Installation (customer will be invoiced for this amount upon completion of installation)

* Please note that design retainers are included in the contract amount and are not an additional charge.

What is a design retainer?

Busby Cabinets will provide working drawings of cabinetry with associated moldings, counter tops, etc. for a specified/designated room(s).

The drawings will be derived from construction (jobsite) documentation and/or measurements provided by the client and supplied to Busby Cabinets.

The design retainer is NOT an additional charge.

The design retainer amount will be deducted from the contract. The amount charged for our professional design service depends on the type and size of a project.

However, if the project does not enter contract, the design retainer is non-refundable.

What should I expect during my remodel project?

Busby Cabinets understands the intimate attachment you have with your home, and because of that, performing remodel work inside your home is one of the most delicate tasks we perform.

And while remodeling can be an exciting process, it can also present unexpected challenges if we are not all on the same page.

It is our experience that most problems can be avoided by simply knowing what to expect and by planning ahead accordingly.

The information in the following will not only let you know exactly what to expect during your cabinetry remodel project, it will also guide you through the process as seamlessly as possible.

REGARDING YOUR CONTRACTOR

Your Busby Cabinets’ cabinetry will only look as good as each individual part of the construction work done on your project.

A licensed contractor or qualified remodeler with qualified subcontractors at his disposal will consistently produce a professional job for you.

Busby Cabinets will be their primary source of information on your job.

We will supply your approved floor plan, elevation and perspective drawings for use and direction for other subcontractors working on your home.

Most importantly, we will maintain on-the-job contact with you and your contractor throughout the entire project to help answer any questions.

We are happy to work with anyone of your choosing, however we will be glad to provide you with contractors we work with on a regular basis.

Our intent either way is to be a team player to represent your best interests.

PREPARING FOR INSTALLATION

This section covers those items that will require your attention before we arrive to install, generally this information is limited to homeowners who choose to funtion as their own contractor.
Some things may seem obvious, others perhaps obscure, but all are important for a smooth installation.

EXISTING CABINETRY REMOVAL:
If possible, it is best to wait and perform the removal of your existing cabinetry after we have confirmed the delivery schedule.  Allow sufficient time for all work to be done in time for the scheduled cabinet delivery.  Every project is different, consulting with your sales designer when developing a schedule is reccomended.

SINK REMOVAL:
From past experience, the most difficult fixture to do without during remodeling is your kitchen sink. If possible, have your contractor leave your existing sink in place until just a day or two before your new Busby cabinets arrive. Be prepared to use an alternative sink in your home while your kitchen sink is out of service.

ACCESS: 
Before work begins, decide the best access to the work area from outside the home. Have your contractor cover your floor in the walkthrough area with heavy plastic or cloths. Drape any open doorways with clear plastic sheeting (or even old sheets will work) to confine dust to the affected area. If possible, cover furniture in adjacent rooms, as dust could escape the area in spite of your best efforts.

CLEAR THE ROOM: 
Pack your possessions in boxes similar to making a home move before work begins. A little time spent labeling boxes will help you unpack later in the rooms with your new cabinetry. This will greatly reduce the possibility of damage and debris to your belongings. Remember, the room(s) being remodeled is/are essentially a construction zone, and removing your possessions from these areas will keep them out of harm’s way.

DEBRIS REMOVAL: 
Before any work commences, be certain to clarify with your contractor how the removal of debris will be handled. Understanding how often debris will be removed, or where it is temporarily stored, will be very critical to you.

DELIVERY

DELIVERY/ARRIVAL TIME:
You and/or your contractor will be notified several days in advance by our Installation Scheduler of the day and approximate hour to expect our installer’s arrival. Material assembly and loading time at the warehouse and driving time is difficult to estimate and varies slightly for each job. We do try to arrive at the time given, and will contact you as soon as possible if something unavoidable causes a delay. If, for some reason, you are unable to be home (or at the installation site) on the day of delivery, please relay any special instructions you may have to your Busby Cabinets’ Design Consultant.  Information such as a phone number where you can be reached, hidden key location and/or delivery access instructions are critical to a smooth installation.

CABINET STAGING AREA:
Depending on the size of your Busby Cabinets order, a staging area will be required to take delivery of the new cabinets and other parts. The idea is to provide a temporary, secure and weather-resistant location for these parts while they are being unloaded and/or stored between workdays. A garage, if applicable, is the most ideal staging area if it has been cleared of other items.

INSTALLATION DAY

SAFETY:
Another essential reminder for a “peace-of-mind” installation is safety. Small children and power tools can be a dangerous mix. Please keep your children outside of the installation area as much as possible. Our installation teams are fully trained in the latest safety regulations.

CONTACT PERSON DURING INSTALLATION:
Upon arrival, our lead installer will introduce himself to you and/or your contractor.  He, as well as your Busby Cabinets’ Design Consultant, will be your contact person during the actual installation. In addition, our Field Superintendent will report several times throughout the install to insure that quality, performance and momentum of the project are kept at a premium.

DURATION OF INSTALLATION:
The duration of installation varies according to the extent and number of room(s) in your project. On average, most installations will be ready to template granite (if applicable) within 3-5 days, and then another 3-5 days for completion after the granite (if applicable) is installed. Regardless, Busby Cabinets strives to make your installation as smooth and enjoyable as possible. It goes without saying that there is always a risk of errors in spite of our best efforts. How we handle those unexpected complications is one of Busby Cabinets’ strengths, although proper preparation reduces the risks of these mistakes dramatically.

WORK ORDER PARTS:
If for any reason the need arises to backorder or repair any cabinet and/or parts, Busby Cabinets has developed a fast-track process that gives us the ability to provide a prompt turnaround time for these unforeseen scenarios. We go to great lengths to make sure your cabinets are delivered complete and ready to fit each room of your home as designed.

ADJUSTMENTS:
Though our cabinetry is of the highest quality construction, the doors, drawer faces, etc. are not given final adjustment at the factory because of transit and floor level conditions on the jobsite. When our installer begins installation, you may notice some doors and drawer faces do not line up correctly at first. This is normal.  Before the completion of the installation, all final adjustments will be made.

CLEAN UP:
Our cabinets are hand-wrapped with blankets and shipped with protective wrapping, there will be an accumulation of plastic wrap, paper, etc. (mostly during the initial delivery) on the jobsite. Our installers will “tidy up” each day, and are ultimately responsible for the removal of all debris created during the installation. Busby Cabinets is committed to leaving your job broom-swept and free of debris daily, with a final cleaning upon completion of the installation.

AFTER THE INSTALLATION

After your Busby Cabinets’ installer has completed the installation, there may be some items interacting with the cabinetry that your contractor and/or their subcontractors (i.e.: flooring, backsplash, electrical lighting/outlet wiring, plumbing, sink installation, appliance installation, wall-covering, etc.) may need to return to complete.

On most jobs, plumbing may need to be moved and then later reconnected. Please check for water leaks several times following the installation of plumbing, sinks, appliances, etc. Sometimes a leak is so small that it may not be easy to detect. Your alertness will prevent water damage due to a sustained leak. If a leak is discovered, place a pan or bucket to catch the water and phone your contractor and/or plumbing subcontractor.

While mentioning contractors and subcontractors, it is worth noting that Busby Cabinets goes to great lengths to design, manufacture and install your job properly. We inspect the finished installation carefully and thoroughly. After our installation, it is imperative that all other subcontractors understand the value of your new, furniture-quality cabinetry.  We must count on you and you contractor to insure your new cabinetry is NEVER used as a workbench, ladder or any other purpose your cabinetry was not intended for. Care should be taken not to let paint, tile grout, wallpaper glue, etc. dry on your cabinets. The removal of any of these materials, when dry, can – and most likely will – damage your new cabinetry.

I am remodeling my kitchen, but not changing the “footprint.” How can I maximize my storage area?

Our staff of experienced designers will help you figure out how to best utilize your existing space so that you can make the most of your valuable kitchen real estate.

University researchers have found that you can increase your storage space up to 30 percent just by using adjustable shelves and undermount slides, which are standard on all Busby Cabinets cabinetry.

Effective use of our optional cabinet accessories helps, too.

Do I need a permit for my remodel?

Consult your local building department for the definitive answer.

Typically, most remodel projects require some electrical system modifications and as such would require an electrical permit which must be pulled by a licensed electrical contractor.

Plumbing modifications or perhaps moving a wall would likewise require a permit and inspections.

We are a licensed, bonded and insured contractor and as such we are able to help you in the permit process and can work under your permit or we can request it for you.

If you are unfamiliar with building permits and inspection, try to not let the fear of the unknown keep you from considering your remodel.

Permits and inspections are there to help protect your investment.

We are very experienced in these processes and as such would be happy to offer reassuring expertise.

What is the difference between a Warranty matter and a Service matter?

Warranty matters are specifically limited to defects in material and workmanship under normal use to the owner of the home for a period of five (5) years from the date of original Busby Cabinets purchase.

If the matter is determined to be a valid warranty issue, there will be no charge to the customer for this service.

All other matters will be deemed a service matter.

What does Busby Cabinets’ warranty cover?

Busby Cabinets cabinetry is warranted to be free from defects in material and workmanship under normal use to the owner of the home for a period of five (5) years from the date of original Busby Cabinets purchase.

Busby Cabinets warranties apply only to product used in single-family, non-rental, non-commercial residences.

This warranty does not cover damage from misuse, abuse, improper storage, moisture or temperature-related damage, normal wear and tear or acts of nature.

Busby Cabinets warranties apply only to products manufactured by Busby Cabinets.

Should defects in material or workmanship exist during this warranty period, Busby Cabinets will elect, at its discretion, to either repair or replace – free of charge – the defective material or component.

This warranty covers only parts and materials supplied by Busby Cabinets.

This warranty does not cover costs for labor or removal or reinstallation of counter tops, plumbing fixtures, appliances or related materials.

Busby Cabinets periodically updates and makes changes to its product lines and specifications.

If a warranty claim is filed against obsolete or changed product, Busby Cabinets will replace the part(s) under warranty with a new part of the same style, or with a similar style currently offered.

Busby Cabinets has an excellent reputation for blending new service related items years that are several years old with our new replacement products.  However, there may be slight variations with new products, often allowing the new product to age naturally to match.

Cabinetry installed in outdoor or unconditioned areas carries a limited one year warranty.

*Please note Busby Cabinets’ warranty is subject to termination if final payment is not made.

Can the Busby Cabinets warranty be transferred to another homeowner?

The Busby Cabinets warranty covers the cabinetry in the home so it is not necessary to “transfer” the warranty.

However, if the new homeowner has purchased a home with Busby Cabinets products installed, and the warranty is still within the period of five (5) years from the date of original Busby Cabinets purchase, they should refer to the warranty agreement if there are any questions.

How do I initiate a service call?

As a Busby Cabinets client, you are entitled to priority service during the lifetime of your Busby Cabinets cabinetry (regardless of warranty terms).

A Service Call fee for the initial visit will not be charged if the Busby Cabinets’ Service Technician determines the matter is a warranty issue.

In the event that the Service Call is determined to be service-related only, a Service Call Fee will be applied.

Please call 1-800-654-7090 or email msanders@busbycabinets.com to schedule an appointment with one of our highly trained service personel.

Images from our Galleries

  • I worked with Busby Cabinets on our home several years ago and was so pleased, we hired them again on our last home. The quality is exceptional and their service is outstanding. Design is well thought out and beautifully executed. They offer the latest styles in profiles, finished and hardware. I would definitely recommend them to anyone looking for a unique, custom designed masterpiece in cabinetry!

    – Jeanenne Darden, Orlando
  • Busby provided outstanding design and cabinetry for all of the cabinets in our new custom home. They lived up to every promise made and delivered a final product that exceeded our expectations and makes all of our living areas stand out beautifully.

    – David Bonderud, Orlando
  • We have had the privilege of working with Busby Cabinets on 3 different occasions. We find their design process and finished products to be all they promise and more. The other day I was using a product for removing sticky residue from a glass picture frame (you know the annoying ones that should peel right off). I did not replace the lid while I was using the solution and knocked it with my elbow – all over the kitchen counter and a cabinet door, inside and out. I panicked as I was sure I had ruined the beautiful finish! I quickly wiped it up and rinsed it with water. And to my surprise, you could not tell anything had ever happened! That is a testimonial to their quality finishing process and my complements to everyone that is responsible for the end result. They are true professionals, who know their product. They listen to the customer, understand their taste and then put it into action. I look forward to our next endeavor with Busby Cabinets.

    – Jami & Dennis Johnson, Gainesville
  • Our cabinets are ten years old and they still look brand new. Their service department in on time and does a great job. I strongly recommend them.

    – J.D., Florida
  • Beautiful, high quality cabinets that came with outstanding customer service! Our clients were very happy with the high level of quality that was maintained from beginning to end of the process. Busby Cabinets skillfully lead our clients from our schematic cabinet designs to their full set of detailed drawings for the kitchen, both bathrooms, study, and both bedrooms. They guided our clients in selecting woods and stains and other options. We will be happy to recommend them in the future!

    – Design Freedom, inc.
  • Beautiful kitchen renovation for 1940s home. They maximize storage and work areas. The workmanship is perfect and I have enjoyed my new kitchen. I highly recommend Busby Cabinets.

    – Suzanne Wood
  • I was fortunate enough to have been put in touch with Busby Cabinets by Cathy Blame of Sub-Zero-Wolfe. I met with them and gave them my ideas and thoughts of what I wanted for my professional kitchen for my cooking school, Truffles and Trifles in Orlando, Florida. To say that they exceeded my expectations would be an understatement. My kitchen is stunning. It has been used by my students, professional team building groups and for television shows. It has had the hard use that having a professional kitchen brings with our students. It looks as good as the day it was installed. The materials they used are beautiful and of the highest quality and durable. The finish on the cabinets is lovely. I will be forever grateful to the Busby Organization for sharing their amazing talent in making my dreams come true. Go on Facebook – under Truffles and Trifles and see my beautiful kitchen.

    – Marci Arthur, Orlando, FL
  • As a house builder in London we are used to the process of buying high end cabinets. However, for our home on Florida we chose by recomendation Busby. We have never experienced the absolute choice design and quality of cabinets and install that this company provided to us which can only be described as ‘World Class’. Clearly, the product is high end but the finished quality is no doubt an investment and an enhancement to the value of our home over and above the cost. Notwithstanding the pleasure of living with these products. The whole house including Kitchen, Laundry, Library, Game Room and Bathrooms were all from Busby and with wood carcass painted doors and glazed finishes we are delighted with the finished product.

    – Ashley Rubin, Windermere, FL
  • When beginning the process we interviewed four different companies. The representative from Busby, Dave Stanley impressed us with creative ideas for our project and his professionalism. Then when we saw the Busby showroom we knew Busby was the right choice as the quality and designs they offered were top notch. We soon realized why homes in the Central Florida area will advertise in the MLS (Realtor database) their kitchen was done by Busby. Some of our favorite things we added to our kitchen from their showroom was a corner pantry, motorized auto close for the garbage and adjustable peg board drawer for plates/bowls. If you are getting cabinets in the Central Florida area and you want the best quality and service you have talk to Busby Cabinets.

    – Nick Cotton, Windermere, FL
  • Busby is the BEST cabinet cabinet/mill work company out there…period! If your desire is to create a timeless home then this team is a ‘must-have’.

    – Eddie Schatz, Flagler Beach, FL
  • We did an addition and full makeover of our home with extensive cabinetry by Busby. The results are incredible! The wood and finishes are beautiful, the drawers and cabinets all have self-stop closure and glide smoothly. The men who put cabinets together and did the finish work on site were true artisans who took a lot of care in making sure the finished product was perfect. Planning was critical and going in I did not realize the amount of time it would take from design to install, so if you are doing a big job with custom cabinets make sure you get a good head start and review, review, review the plans to make sure you are getting the function you want and need. If you put the work in on the front end, you will be so happy with your results! Busby is on a whole different level than any other cabinet company I’ve ever been involved with. They did an excellent job.

    – G. Mitnik, Orlando, FL
  • I am very happy with the outcome of my kitchen and master bath. The service & installation were superb, and I very much enjoyed w/the team. I get many compliments. Thanks again.

    – Brenda Hildebrand, Vero Beach, FL
  • I love the new web site! Really wonderful! I am a former Orlando employee of Busby Cabinets, and can honestly say they are fabulous people and an incredible company to work for! Thanks for continuing your high standard of excellence!

    – Jeana Morrison Noel, Designer, Moccasin, Montana
  • I have used Busby Cabinets for over 15 years. They are the most professional and best quality of any cabinet company with which I have ever worked. Busby sets the standards in quality and installation.

    – Jerry Young Custom Homes, Inc., Orlando, Florida
  • My Busby Cabinets are the best home improvement investment I have ever made! The design was exactly what I needed and requested. As a caterer my kitchen has to work HARD and look beautiful. My Busby kitchen does both beautifully. Busby surpassed all my expectations!

    – Beatrice Solis, Gainesville Florida
  • From the first meeting with Busby Cabinets and designer Scott Childs, I had the sense that I was dealing with a company of integrity and exceptional quality. Their initial proposal and drawings blew away the competition with amazing detail and competitive pricing. Scott Childs listened to what I wanted and offered up some creative and workable solutions including three different designs. Once we decided on the design, Busby’s proprietary drawings provided us with a true sense of what my kitchen would look like and it made such a difference. We met with Jack Busby, the owner, who turned out to be more of a perfectionist than we were. Our job was done on time and on budget and Busby exceeded our expectations in every way and at every stage. We didn’t have a single criticism! Ray Sydnor, one of Busby’s installers did a superlative job installing our cabinets. He truly takes a great deal of pride in his work! It was a pleasure to work with this company from start to completion. Our cabinets are a beautiful part of our home!

    – Chris Murnaghan, Tampa, Florida
  • I have personally known the Busby’s for many, many years. They are highly respected as individuals as well as business owners in our community. I am very proud to say that I personally have Busby Cabinets in my home.

    – Greg Fleming, Gainesville, Florida
  • We could not be happier with our new kitchen cabinets and ceiling (millwork). And, Busby Cabinets could not have been more professional in their attitudes and expertise.

    – John and Jarl Hagood Ocala, Florida

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